How to return stock items, what cannot be returned, and what to do if a shipment arrives damaged or incorrect.
Return authorization
All returns require a Return Material Authorization number. Request one at [email protected] with your PO number, the invoice number, the part number, and the reason for return. Shipments returned without an RMA number cannot be credited.
Timeframe and condition
Contact us as soon as possible after delivery to start a return. Items must be unused, in original packaging, with all documentation intact and resalable.
Non-returnable items
Special-order, custom-fabricated, cut-to-length, and hazardous materials cannot be returned, along with any item the manufacturer designates as non-returnable. We flag these on the quote before you order.
Restocking
Stock items may be subject to the manufacturer's restocking fee, plus return freight. The applicable fee is confirmed when the RMA is issued.
Damaged or incorrect shipments
Report visible damage, shortages, or incorrect items within five business days of delivery, with photographs where damage is involved. Freight damage claims and picking errors are corrected at no cost to you.
Credits
Credit is issued after the returned goods are received and inspected, usually within ten business days, to the original payment method or as an account credit.